![]() Finally, big data analysis can help automakers acquire customers more efficiently and better address their needs, strengthening loyalty. Manufacturers and dealers can improve their efficiency by merging servicing operations and digitalizing core processes. New business models based on mobility services, such as maintaining and operating car-sharing fleets, offer a particularly attractive source of future income. In addition, the rise of autonomous driving will result in fewer accidents but also reduce the profitability of car repair shops.īut the same trends that are increasing auto dealers’ business risk are creating opportunities. Sales of electric vehicles are also growing, and since EVs require less maintenance and fewer replacement parts, the steady increase in sales will erode dealers’ service revenues. New mobility services in urban regions are reducing the volume of new car sales, especially to younger customers. While the trends create considerable risk for the industry, they also generate new opportunities.ĭigitalization is prompting a growing number of customers to buy vehicles directly from auto manufacturers, at the expense of traditional car dealerships. These trends have major implications for both manufacturers and the traditional sales model through auto dealerships. ![]() The automotive industry is undergoing a fundamental transformation, and manufacturers are bracing themselves for the “automotive endgame.” Five megatrends, which Bain & Company calls the 5 RACES, are the forces behind this disruptive change: real customer focus, autonomous driving, connectivity and digitalization, electric powertrains and shared mobility.
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